5 YEAR / 150 000KM WARRANTY*

Should you experience any mechanical failure resulting from a defect in an original part(s) on your new Renault vehicle, Renault Confiance will cover the cost of repairs for a period of 5 years or 150 000km.
  
Please consult your warranty booklet for detailed information.

*Warranty does not cover wear and tear items such as shock absorbers, brake pads, clutches, cam belts, etc.

SERVICE / MAINTENANCE PLAN

Your vehicle Maintenance / Service Plan works alongside your Warranty for added peace of mind. This means that all vehicles with a Service Plan are covered for scheduled services, but this excludes all wear and tear items, whereas vehicles with a Maintenance Plan include scheduled services as well as wear and tear items.

Your Service Plan
Having a Service Plan reduces the importance and costs of servicing your new car. The price of the Service Plan is fixed when you buy your car, so you won’t have to worry about inflationary price increases on labour or parts – for the duration of your Service Plan.

Your scheduled service includes the replacement of the following*:   

• Engine and transmission oil, brake fluid and other lubricants including serviceable items required to perform the service
  
• Oil filters
  
• Air filters
  
• Sump plug gaskets

Service Plan covers your vehicle’s service schedule, as per your Service booklet, and excluding all wear and tear items

All services must be carried out at an approved Renault dealer, by a qualified Renault service technician and using genuine Renault parts

You also have the option of extending your Service Plan at any time.

*Scheduled service does not include: Top-up lubricants such as oil, replacements of wear and tear items such as brake pads, brake discs, shock absorbers, exhausts, tyres, wheel alignment, balancing, glowplugs for diesel engines, injector pump and calibration for diesel engines, Warranty related items, driver abuse, punctures, body damage, windscreen and all glass, paintwork, retrofitted accessories, radio / CD’s, air conditioner re-gassing, alloy wheels, after-market accessories and accident related damage to mechanical components. 
 

Your Maintenance Plan
Your Maintenance Plan is a comprehensive package that not only covers all your service, maintenance requirements and labour costs over a contract period, giving you greater peace of mind.

Your Maintenance Plan covers the following*:   

• Spark plugs
  
• Oil filter
  
• Air cleaner elements
  
• Timing belts
  
• Brake pads
  
• Exhausts 
  
• Globes, fuses
  
• Air conditioner 
  
• Power steering belts
  
• Oil 
  
• Transmission oil
  
• Alternator belts
  
• Anti-freeze
• Brake lining
  
• Shock absorbers
  
• Windscreen wiper blades 
  
• All scheduled services, inclusive of labour 
  
  You have the option of extending your maintenance plan at any time during the contract period.
  
  * Your Maintenance Plan does not include: Warranty related items, driver abuse, punctures, body damage, top-up oils, windscreen and all glass, paintwork, tyres, retrofitted accessories, radio tapes / CD’s, air conditioner re-gassing, alloy wheels, after-market accessories and accident related damage to mechanical components.

24HR ROADSIDE ASSISTANCE / ROADSIDE SECURITY

Because your personal security is of utmost importance to us, help is one phone call away. Simply dial 0800 600 189 for assistance or for a team to be dispatched to you.

• This number is available 24-hours a day, 365 days a year
  
• You will either be assisted on the scene or your vehicle will be towed to the nearest Renault dealership 
  
• Our 24-hour Roadside Assistance Plan covers all neW Renault vehicles for a period of 5 years or 150 000km with an option for extension
• Renault vehicles for a period of 5 years or 150 000km with an option for extension
  
• With our ‘Stand by You’ Plan, we will dispatch a security guard within any metropolitan area to stand by your side on request.

FIXED PRICE SERVICE MENU

No surprises, just fair, standard pricing on all services. So, you know upfront what you are paying for your vehicle service.

The Fixed Price Service Menu is a major advantage for customers. It states the cost of every scheduled service, and is displayed in every dealership/. It affords the opportunity to compare our servicing costs with competitors. Transparency is assured, and there are no hidden costs.

AVAILABILITY OF SPARE PARTS

Renault ranks amongst South Africa’s motor industry leaders in affordable parts pricing. Parts availability is ensured in Renault dealerships, but should your Renault become immobilised through spare parts being unavailable, you will be offered a mobility solution.